Conditions of Sale

Items are sold in "as-is" condition. Due to the unique nature of each item, all sales are final. It is up to the discretion of The Realest whether or not a return request will be accepted. In rare cases of shipping damages, please contact Customer Service within 48 hours of delivery for further instructions.

 

 

Shipping Rates (Auctions)

Shipping charges will be added to the final bid price of each item and will vary depending on the dimensions of that item.

 

 

Shipping Information

A valid shipping address is required for all deliveries. We regret that we cannot deliver to P.O. Boxes or Rural Routes. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package.

 

For In-Person Pickups:

For security purposes, a valid, government-issued picture ID will be required at pick up.

The specific time and location information for pick-up will be disclosed in the confirmation email sent to purchasers of items designated as “local pick-up only”. Purchasers who are unable to pick up items themselves can authorize an agent to do so on their behalf. Purchasers will need to provide The Realest with the name, address, email, and picture ID, of the person they are authorizing, and this information will be confirmed by The Realest at pick up.

 

Duties and Taxes

All applicable sales tax will be added to winning bids for auction items. All International customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made from. When placing an order on The Realest, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information.

 

Payment Information

The Realest uses Stripe for all payment processing. Please refer to our FAQs for information on adding a payment method to your account. If you are the winning bidder, after one (1) day we will charge the primary form of payment as indicated on the customer account, but reserve the right to charge any additional form of payment provided if the transaction fails for the primary form of payment provided . If you are a returning user, please make sure that your payment information is updated before bidding.

 

To protect the integrity of the auction and all bidders, The Real Established, Inc. will authorize your credit card once a bid of $1000 USD or more has been submitted. This is an authorization only.  Your card will not be charged, and the authorization will be removed after 24 hours if you are no longer high bid.

 

Customer Service

If you have a question about product, payment, or shipping status please click here to contact us. If you have questions about bidding, auction format, or registration please consult our Frequently Asked Questions section.